How long does shipping take?

Upon receiving the order we ship within 48 hours, as long as the credit card or method of payment was included. We ship via U.P.S. unless otherwise specified. 

What is your return policy?

Only manufacture defects or items with damages as a result of packing or shipping will be accepted back. YOU MUST GET AUTHORIZATION before returning merchandise. 

Call Customer Service to go over your issue. 818 436 2526

What do I do if I have damaged goods?

Claims for damaged merchandise due to packaging or shipping will be accepted back with approval, within (10) days of receipt of purchase.

To begin a claim, take a photo of your damaged product, showcasing the issue. Email photos with order details to: Phoenix91304@gmail.com 

Or the call the customer service/returns during business hours:

818 436 2526

What are your business hours?

Phone Hours: Monday – Friday  | 9am – 4pm (pst)

Please leave a message if no one answers, we will get back to as promptly as possible.

How do I check my order status?

Call customer service to get details on your order.

818 436 2526 or email: Phoenix91304@gmail.com

How do I place an order?

If you have a sales representative : CALL | EMAIL | FAX  them your order.

If you do not have a one, call the new accounts line: 800 420 7890.

Download our Order Form.

Print & fill it out then fax it to 818 436 2526

The form is also fillable via Adobe Reader. Fill in the fields and save PDF with P.O. number in the title  and email it to: phoenix91304@gmail.com.

How do I cancel my order?

Call the warehouse immediately after placing order to cancel. 

818 436 2526 

How do I create a new wholesale account?

Call the New Accounts line800 420 7890

or Send an email request to: Phoenix91304@gmail.com

Will require company details to verify.

Please review our terms & conditions.

What are acceptable payment terms?

We take Visa, Mastercard, Discover, & Amex.

Also accept Cash certified / Money order funds.